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About Us

Pet Hotel, kennels and Gym

Staff and Facilities

Birch Pet Hotel is a small family run business. Owned by, Sue and Robert, who manage and oversee the running of the facilities, we have a sub-manager, receptionist, groomer and a range of full and part time kennels attendants so that the level of care can be maintained year round. This high staffing level permits us to offer our canine visitors a daily walk and a visit to our enclosed paddock, the large covered runs accessed directly from their centrally heated living quarters permit them to get plenty of fresh air and exercise. Our practices are constantly being reviewed and inspected regularly by our veterinary advisors and the licensing authorities to ensure that the expected high standards are maintained. For security, each block is separately alarmed and covered by CCTV cameras.

We have facilities for caring for a wide range of animals in addition to cats and dogs, i.e. we can also accommodate Guinea pigs, hamsters, rabbits, budgies, parrots etc. All individual feed and dietary requirements are catered for.

Our Pet Shop

Our shop which has the full range of cat and dog foods including ROYAL CANIN, Dr JOHN, PRO – PLAN, JAMES WELLBELOVED, PURINA BETA, FRANK PRO GOLD, VITALIN, BURNS and NATURE DIET PET FOODS, we incorporate in our shop a complete range of vitamins and dietary supplements along with accessories such as - leads, collars, flat and fleece dog beds, books, dog baskets and crates, shampoos, health medications and of course loads and loads of 'CHEWS TO CHOOSE'. Why not come and have a look around. If you do not see what you want, we can probably get it for you, we also offer our advice on a range of dietary subjects.

Fitness and Beauty

With our in-house fitness centre, the K9-gym, and the grooming parlour your pets can have additional exercise to maintain or improve their fitness level whilst with us and have a shampoo and set before they go home.

Ancillary facilities

Your pets do not have to be boarders to use our facilities, they can visit the grooming parlour or they can visit the K9-gym for a swim, to use the walkers (i.e. canine running machines) or to use the spa tub and magnotherapy cabinet on a day visitor basis.

Health issues

Birch Pet Hotel aims to offer your pets the best of care and to help do so we follow the advice of our two veterinary advisors (one of whom is an RCVS recognised specialist).

With a high staffing level and veterinary assistance on call 24 hours a day, Birch Pet Hotel is not only able to deal with emergencies promptly, we can cater for all individual needs, such as special diets or administration of medications and monitoring of chronic (non-infectious) conditions.

The Birch Pet Hotel
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    The Birch Pet Hotel

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